Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@elmodesta.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@elmodesta.com.
Shipping
What is the order fulfillment time? Will I be notified?
Order fulfillment typically takes 1 to 3 working days. If you provide your email during the ordering process, you will receive an email notification when your package is on its way. For more information, please refer here.
What are the shipping options for customers in Singapore?
For customers in Singapore:
QXpress or a similar trackable doorstep shipping option at $3.50 for orders under 5kg: This option provides tracking and more security. Delivery takes 1 to 3 working days from the order fulfillment date. Courier pick-ups are scheduled from Mondays to Fridays.
Do you provide free shipping?
Yes, customers in Singapore can enjoy FREE doorstep shipping via QXpress or a similar service for all local orders totaling $60 and above. This is a great way to save on shipping costs for larger orders.
What are the shipping options for international orders?
All international orders from elmodesta will be shipped via QXpress or a similar service. The package will then be handed over to a local delivery partner in your country. To inquire about the estimated delivery time for your international order, please contact us at info@elmodesta.com, and we will be happy to assist you.
Please note that customs tax and import charges are the responsibility of the recipient, and elmodesta cannot reimburse these fees, as they vary from country to country.
What is the delivery time for orders to Malaysia?
Orders to Malaysia will be shipped via QXpress and then handed over to PosLaju or DHL. The expected delivery time for orders to Malaysia is approximately 3 to 7 working days. Additionally, orders of SGD$100 (approximately RM330+/-) and above will qualify for FREE shipping to Malaysia.
Please note that customs tax and import charges are the responsibility of the recipient, and elmodesta cannot reimburse these fees, as they vary from country to country.
Returns & Exchanges
What is your returns policy?
elmodesta offers returns for items that are wrong or damaged upon delivery. Our return policy lasts for 7 days from the date you received your order.
Unfortunately, if more than 7 days have passed, we cannot offer a refund or exchange. Please note that gift cards are non-refundable.
How can I arrange to return or exchange?
To request a return or exchange, send an email with all the details to info@elmodesta.com detailing what you would like returned or exchanged and our customer support team will assist in the process. Please quote your order number so we can better assist you.
What criteria must an item fulfill to qualify for return?
To be eligible for a return, an item must be in its original condition as when received and in its original packaging.
How will my refund process work after returning an item?
Once we receive and inspect your returned item, we will send an email confirming its receipt as well as informing you whether your refund has been approved or rejected.
If approved, then a credit will automatically apply back onto your credit card or original method of payment within several days.
What can I do if my refund hasn't arrived yet?
If your refund hasn't arrived yet, please follow these steps to help expedite its arrival:
As soon as a refund has been requested and approved, check your bank account for any outstanding refunds. It may take time before they're officially posted; in that case contact your credit card company.
Ultimately if the delay persists contact your bank as there may be processing time involved before any funds appear in your account.
If you have completed these steps and still have not received your refund, please reach out to us at info@elmodesta.com so that we may assist. It should also be noted that items marked as final sale or sold under our defects sale section cannot be refunded, per our return policy.
General
What distinguishes elmodesta from other online hijab shops?
elmodesta is a modestwear brand based in Singapore. We provide quick and effortless hijab solutions and styles for busy Muslim women.
Our designs focus on being practical yet purposeful to improve how you wear your hijab and how your hijab lasts throughout the day. We design in-house in order to address common challenges associated with wearing hijab.
How can your products save me time during my daily routine?
elmodesta's products are created to make getting ready easier and quicker. Getting ready with our hijabs takes seconds.
We offer innovative solutions, like our Magnet Bar for hijab magnet brooches and hijabs with silicone grip bands to provide non-slip function; all designed to make your daily routine more efficient.
What is your brand mission, and how do the values align with those of busy women?
elmodesta's mission is to give every woman more time and freedom to pursue what matters to them, with its focus on productivity, efficiency, meaningful relationships, and saving women time while looking great - so they can prioritise what truly matters in their lives.
What are your options for reaching customer service?
We provide an easy-to-use section on our website where you can submit inquiries, concerns, or feedback quickly and conveniently. We respond within 24 hours.
Alternatively, you can email us at info@elmodesta.com.