Frequently Asked Questions
SHIPPING SECTION
1. What is the typical order fulfillment time for ELMODESTA™, and how will I be notified when my package is shipped?
Order fulfillment at ELMODESTA™ typically takes 1 to 3 working days. If you provide your email during the ordering process, you will receive an email notification when your package is on its way. For more information, please refer here. (insert link https://elmodesta.com/pages/shipping)
2. Could you explain the shipping options for customers in Singapore, particularly the differences between SingPost untrackable mail and J&T Express doorstep shipping?
For customers in Singapore:
J&T Express or a similar trackable doorstep shipping option at $4.30 for orders under 5kg: This option provides tracking and more security. Delivery takes 2 to 4 working days from the order fulfillment date. Courier pick-ups are scheduled from Mondays to Fridays.
3. Do customers in Singapore have an opportunity to qualify for free shipping, and if so, what are the conditions or minimum order amount required for this benefit?
Yes, customers in Singapore can enjoy FREE doorstep shipping via J&T Express or a similar service for all local orders totaling $60 and above. This is a great way to save on shipping costs for larger orders.
4. How does ELMODESTA™ handle international orders, and how can I inquire about the estimated delivery time for my international order?
All international orders from ELMODESTA™ will be shipped via QXpress or a similar service. After that, the package will be handed over to a local delivery partner in your country. To inquire about the estimated delivery time for your international order, please contact us at info@elmodesta.com, and we will be happy to assist you.
Please note that customs tax and import charges are the responsibility of the recipient, and ELMODESTA™ cannot reimburse these fees, as they vary from country to country.
5. Regarding orders to Malaysia, what is the expected delivery time, and are there any conditions for customers to enjoy free shipping on their orders?
Orders to Malaysia will be shipped via QXpress and then handed over to PosLaju or DHL. The expected delivery time for orders to Malaysia is approximately 3 to 7 working days. Additionally, orders of SGD$100 (approximately RM330+/-) and above will qualify for FREE shipping to Malaysia. This provides a great incentive for larger orders.
Please note that customs tax and import charges are the responsibility of the recipient, and ELMODESTA™ cannot reimburse these fees, as they vary from country to country.
RETURNS SECTION
1. What is ELMODESTA™'s return policy, and under what circumstances can I request a refund or exchange for an item?
ELMODESTA™ offers returns for items that are wrong or damaged upon delivery. Our return policy lasts for 7 days from the date you received your order. Unfortunately, if more than 7 days have passed, we cannot offer a refund or exchange. Please note that gift cards are non-refundable.
2. How can I arrange to return or exchange an item purchased on ELMODESTA™?
To request a return or exchange, send an email with all the details to info@elmodesta.com detailing what you would like returned or exchanged and our customer support team will assist in the process. Please quote your order number so we can better assist you.
3. What criteria must an item fulfill to qualify for return?
To be eligible for a return, an item must be in its original condition as when received and in its original packaging.
4. How will my refund process work after returning an item?
Once we receive and inspect your returned item, we will send an email confirming its receipt as well as informing you whether your refund has been approved or rejected. If approved, then a credit will automatically apply back onto your credit card or original method of payment within several days.
5. What can I do if my refund hasn't arrived yet?
If your refund hasn't arrived yet, please follow these steps to help expedite its arrival:
As soon as a refund has been requested and approved, check your bank account for any outstanding refunds. It may take time before they're officially posted; in that case contact your credit card company. Ultimately if the delay persists contact your bank as there may be processing time involved before any funds appear in your account.
If you have completed these steps and still have not received your refund, please reach out to us at info@elmodesta.com so that we may assist. It should also be noted that items marked as final sale or sold under our defects sale section cannot be refunded, per our return policy.
GENERAL FAQ
1. What distinguishes ELMODESTA™ from other online hijab shops?
ELMODESTA™, based in Singapore, provides quick and effortless hijab styles for busy Muslim women. Our designs focus on being practical yet purposeful to improve daily wearability for wearers; and are designed in-house in order to address common challenges associated with wearing hijab.
2. How can ELMODESTA™'s products save me time during my daily routine, and what unique characteristics are offered by your hijab designs?
ELMODESTA™'s products are created to make getting ready easier and faster. Getting ready with our hijabs takes seconds. We offer innovative solutions, like our Magnet Bar for hijab magnet brooches and hijabs with silicone bands to provide non-slip function; all designed to make your daily routine more efficient.
3. What is ELMODESTA™'s brand mission, and how does its values align with those of busy women?
ELMODESTA™'s mission is to give every woman more time and freedom to pursue what matters to them, with its focus on productivity, efficiency, meaningful relationships, and saving women time while looking great - so they can prioritise what truly matters in their lives. We value productivity, efficiency and meaningful relationships as core principles of ELMODESTA™.
4. How does ELMODESTA™ manage customer privacy and personal data?
At our store, we take privacy very seriously. When making a purchase, we collect personal information like your name, address and email address for order processing purposes as well as sending emails regarding updates at our store with your permission. Our Privacy Policy details how we secure and maintain the confidentiality of this data.
5. What are our options for reaching customer service?
We provide an easy-to-use section on our website where customers can submit any inquiries, concerns, or feedback quickly and conveniently. We respond within 1 to 2 working days so that all our customers are well taken care of.