Frequently Asked Questions

Order fulfillment typically takes 1 to 3 working days. If you provide your email during the ordering process, you will receive an email notification when your package is on its way. For more information, please refer here.

For customers in Singapore:

QXpress or a similar trackable doorstep shipping option at $3.50 for orders under 5kg: This option provides tracking and more security. Delivery takes 1 to 3 working days from the order fulfillment date. Courier pick-ups are scheduled from Mondays to Fridays.

Yes, customers in Singapore can enjoy FREE doorstep shipping via QXpress or a similar service for all local orders totaling $60 and above. This is a great way to save on shipping costs for larger orders.

We provide FREE shipping to international customers from the countries listed below:

Malaysia, Brunei Darussalam, Indonesia, United States of America, South Korea, Japan, China, Hong Kong, Taiwan and India with a minimum spend. Feel free to write to us at info@elmodesta.com to find out more.

All international orders from elmodesta will be shipped via QXpress or a similar service. The package will then be handed over to a local delivery partner in your country. To inquire about the estimated delivery time for your international order, please contact us at info@elmodesta.com, and we will be happy to assist you.

Please note that customs tax and import charges are the responsibility of the recipient, and elmodesta cannot reimburse these fees, as they vary from country to country.

Orders to Malaysia will be shipped via QXpress and then handed over to PosLaju or DHL. The expected delivery time for orders to Malaysia is approximately 3 to 7 working days. Additionally, orders of SGD$100 (approximately RM330+/-) and above will qualify for FREE shipping to Malaysia.

Please note that customs tax and import charges are the responsibility of the recipient, and elmodesta cannot reimburse these fees, as they vary from country to country.

elmodesta offers returns for items that are wrong or damaged upon delivery. Our return policy lasts for 7 days from the date you received your order.

Unfortunately, if more than 7 days have passed, we cannot offer a refund or exchange. Please note that gift cards are non-refundable.

To request a return or exchange, send an email with all the details to info@elmodesta.com detailing what you would like returned or exchanged and our customer support team will assist in the process. Please quote your order number so we can better assist you.

To be eligible for a return, an item must be in its original condition as when received and in its original packaging.

Once we receive and inspect your returned item, we will send an email confirming its receipt as well as informing you whether your refund has been approved or rejected.

If approved, then a credit will automatically apply back onto your credit card or original method of payment within several days.

If your refund hasn't arrived yet, please follow these steps to help expedite its arrival:

As soon as a refund has been requested and approved, check your bank account for any outstanding refunds. It may take time before they're officially posted; in that case contact your credit card company.

Ultimately if the delay persists contact your bank as there may be processing time involved before any funds appear in your account.

If you have completed these steps and still have not received your refund, please reach out to us at info@elmodesta.com so that we may assist. It should also be noted that items marked as final sale or sold under our defects sale section cannot be refunded, per our return policy.

elmodesta is a modestwear brand based in Singapore. We provide quick and effortless hijab solutions and styles for busy Muslim women.

Our designs focus on being practical yet purposeful to improve how you wear your hijab and how your hijab lasts throughout the day. We design in-house in order to address common challenges associated with wearing hijab.

elmodesta's products are created to make getting ready easier and quicker. Getting ready with our hijabs takes seconds.

We offer innovative solutions, like our Magnet Bar for hijab magnet brooches and hijabs with silicone  grip bands to provide non-slip function; all designed to make your daily routine more efficient.

elmodesta's mission is to give every woman more time and freedom to pursue what matters to them, with its focus on productivity, efficiency, meaningful relationships, and saving women time while looking great - so they can prioritise what truly matters in their lives.

We provide an easy-to-use section on our website where you can submit inquiries, concerns, or feedback quickly and conveniently. We respond within 24 hours.

Alternatively, you can email us at info@elmodesta.com.